This Privacy Policy explains how Redox Labs Ltd collects, uses, and protects your personal information when you visit our website or make a purchase.

By using this website, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information when you interact with our website:

Personal Information

  • Name
  • Email address
  • Billing and shipping address
  • Phone number (if provided)
  • Payment confirmation details (we do not store full payment card data)

Technical Information

  • IP address
  • Browser type and device information
  • Pages visited and time spent on the website
  • Cookies and tracking data

2. How We Use Your Information

We use your information for the following purposes:

  • To process and fulfill your orders
  • To provide customer support
  • To communicate order updates and confirmations
  • To improve website performance and user experience
  • To comply with legal and regulatory obligations

We do not sell or rent your personal data to third parties.

3. Legal Basis (GDPR Compliance)

If you are located in the European Economic Area (EEA), we process your personal data based on:

  • Contract necessity (to process your order)
  • Legal obligations (tax and compliance requirements)
  • Legitimate interests (website improvement and security)
  • Your consent (for marketing communications, if applicable)

4. Data Sharing

We may share your information only with trusted third parties necessary to operate our business, such as:

  • Payment processors
  • Shipping and logistics providers
  • IT and hosting service providers
  • Legal or regulatory authorities (if required by law

All third parties are required to handle your data securely and in compliance with applicable laws.

5. Data Retention

We retain your personal data only for as long as necessary to:

  • Fulfill your order
  • Comply with legal obligations
  • Resolve disputes
  • Maintain business records

After this period, your data is securely deleted or anonymized.

6. Cookies

Our website uses cookies to:

  • Improve site functionality
  • Analyze website traffic
  • Enhance user experience

You can disable cookies through your browser settings, but some features of the website may not function properly.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against:

  • Unauthorized access
  • Loss or misuse
  • Alteration or disclosure

However, no method of transmission over the internet is 100% secure.

8. Your Rights (EU Users)

If you are located in the EU, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Request data portability

To exercise these rights, contact us at: info@redoxlabs.eu

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.