At Redox Labs, we are committed to ensuring that all orders are processed and shipped efficiently, securely, and in a timely manner. This Shipping Policy outlines how we handle order processing, delivery timelines, and shipping conditions.

Order Processing Time

All orders are processed within 24–72 business hours after payment confirmation. Orders are not processed on weekends or public holidays.

In rare cases of high order volume or stock verification requirements, processing may take slightly longer. Customers will be notified if any significant delay occurs.

Shipping Regions

Redox Labs primarily ships within:

  • European Union (EU) countries
  • Selected international destinations (where permitted by local regulations)

Availability may vary depending on local laws and shipping carrier restrictions.

Delivery Timeframes

Estimated delivery times vary by destination:

  • EU Standard Shipping: 3–7 business days after dispatch
  • International Shipping: 5–12 business days after dispatch

Please note that delivery times are estimates and may be affected by customs clearance, local postal services, or unforeseen logistical delays.

Shipping Methods

We use reliable and discreet shipping carriers to ensure safe and secure delivery. All parcels are packaged in a professional, minimal, and non-descriptive manner to maintain privacy and security.

Tracking information is provided for all applicable orders once the shipment has been dispatched.

Shipping Costs

Shipping fees are calculated at checkout based on:

  • Destination country
  • Package weight
  • Selected shipping method

Occasionally, promotional offers may include discounted or free shipping for eligible orders.

Customs and Import Regulations

For international orders, customers are responsible for complying with their country’s import regulations.

Redox Labs is not responsible for:

  • Customs delays
  • Import duties or taxes
  • Seizures due to local regulations

We recommend customers review their local import laws before placing an order.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking details. Tracking information may take up to 24–48 hours to become active.

Delivery Issues

If your order is delayed, lost, or arrives damaged, please contact our support team at:

info@redoxlabs.eu

We will work to resolve the issue as quickly as possible.

Incorrect Address

Customers are responsible for providing accurate shipping information at checkout. Redox Labs is not responsible for delays or losses caused by incorrect or incomplete addresses.

If you need to correct your shipping details, please contact us immediately after placing your order.

Discreet Packaging

All orders are shipped in discreet packaging with no external branding or product information displayed. This ensures privacy and confidentiality for all shipments.